Post your technical questions for expert advice in the NEW Data Domain Support Community Forum and join the conversation. Visit the online support transition page for access to additional information and resources, including the Quick Reference Guide for EMC Data Domain Customers, where you will find important information for setting up your account preferences, frequently asked questions, and more.ģ. If you are prompted to register, please do so.Ģ. Before registering for a new account, try to log in at with your My. credentials to verify access. My. Users: You may already have an EMC Online Support account and not be aware of it. Data Domain content will not be available until February 9, but preregistration is imperative so your account can be fully activated prior to cutover. If you do not already have access to EMC Online Support, register immediately at. In preparation for the Februtransition, please complete the following actions as soon as possible:ġ. Service Level Objectives and a standard escalation process have already been implemented as outlined in the EMC Customer Support Guide.A service representative will collect the necessary information to open your service request and route to the next available technical resource to assist. Purpose This document provides a technical overview of Secure Remote Services (SRS). Dial the same EMC Customer Service number for all EMC products. Go to Dell EMC Online Support ( to ensure that you are using the latest version of this document.
The My. support portal will be retired and customers and partners will use EMC Online Support, including the EMC Support App, for access to online support resources.For those of you who own both Data Domain and other EMC products, these changes will simplify and unify the way you contact EMC Customer Service, create Service Requests (support cases), and gain access to product resources. The changes will provide you with a consistent customer service experience across all EMC products within your environment. We are proceeding according to plan and will complete the alignment on February 9, 2014. Energy, Climate Action & SustainabilityĪs part of EMC’s commitment to continuous improvement of your overall service experience, we recently announced our plans to align Data Domain support processes and tools with EMC standards.APEX Cloud Platform for Red Hat OpenShift.APEX Cloud Platform for Microsoft Azure.APEX Data Storage Services Backup Target.Go to TechDirect to generate a technical support request online.įor additional insights and resources, join the Dell Security Community Forum. Secureworks Red Cloak Threat Defense & Responseĭell Data Protection | Enterprise Editionĭell Data Protection | Endpoint Security Suite Proĭell Data Protection | External Media Edition If you have any questions on alternative articles, either reach out to your sales team or contact Reference Endpoint Security for additional information about current products.ĭell Data Security phone support is available 24 hours a day.Īffected Products: Dell Encryption Enterpriseĭell Encryption Enterprise Self-Encrypting Drive Manager For up-to-date information about support for a product, reference Product Life Cycle (End of Support / End of Life) Policy for Dell Data Security. Products that are listed in the Affected Products may not be in an Active state.
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